API Errors for Plaid Imports

Incident Report for Ocrolus

Resolved

Between 08:30am and 11:35am ET on November 06th, API requests to import Plaid data returned a 400 error. This was caused by a software deployment that has been rolled back and the issue is resolved now. This incident affected 2 endpoints:
Upload Plaid JSON to Book - “https://docs.ocrolus.com/reference/upload-plaid-json” and
Import Plaid Asset Report - “https://docs.ocrolus.com/reference/import-plaid-asset-report”

Posted Nov 06, 2024 - 12:39 EST

Monitoring

The issue with the Ocrolus API for Plaid JSON uploads has been identified and resolved. We are currently monitoring the system to ensure stability.

Posted Nov 06, 2024 - 11:36 EST

Investigating

We are currently experiencing issues with the Ocrolus API for Plaid JSON uploads, affecting requests since 8:00 AM ET. Clients may encounter 400 errors in response to API requests during this period. Our engineering team is actively investigating and working to resolve the issue.

Posted Nov 06, 2024 - 11:26 EST

This incident affected: Ocrolus API.