Resolved -
This incident was caused by a significant spike in API calls, which caused database performance issues. We are marking this incident as resolved.
Mar 27, 12:53 EDT
Monitoring -
The Ocrolus API and Dashboard are fully functional since 12:28pm. We are continuing to investigate the root cause.
Mar 27, 12:35 EDT
Investigating -
We are currently investigating an issue that is causing the Ocrolus API to fail since 12:09pm ET.
Mar 27, 12:18 EDT
Resolved -
This incident has resolved. The Ocrolus API is fully operational.
Mar 19, 11:38 EDT
Monitoring -
The API failures were caused by a database performance issue, which has been resolved. API response times have returned to normal and we are monitoring the system.
Mar 19, 11:23 EDT
Investigating -
We are currently investigating an issue related to intermittent API failures.
Mar 19, 11:11 EDT