All Systems Operational

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Welcome to the status page for Ocrolus!

Uptime over the past 90 days. View historical uptime.
API Operational
90 days ago
99.94 % uptime
Today
Ocrolus API Operational
90 days ago
99.94 % uptime
Today
Web-applications Operational
90 days ago
99.98 % uptime
Today
Ocrolus Web-app ? Operational
90 days ago
99.98 % uptime
Today
Human-in-the-loop Verification System Operational
90 days ago
99.93 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 6, 2023

No incidents reported today.

Dec 5, 2023
Overdue Documents
Resolved - We again experienced performance issues with our human-in-the-loop verification system between approximately 10:30pm (Dec 4th) and 12:30am (Dec. 5th), which resulted in 517 documents becoming overdue by an average of 48 minutes.
Dec 5, 00:30 EST
Update - We have processed the backlog of overdue documents and this incident is now resolved.
Dec 4, 19:08 EST
Monitoring - This incident was caused by a spike in bank statement uploads. Our human-in-the-loop verification system is fully operational and we are currently working through the backlog.
Dec 4, 17:03 EST
Investigating - Between approximately 3:35pm and 4:25pm ET, we experienced performance issues with our human-in-the-loop verification system that prevented verifiers from processing uploaded documents, which will lead to increased turnaround times and overdue documents for documents that require human verification. The Ocrolus API and Dashboard are not affected by this incident. We are still investigating the root cause.
Dec 4, 16:37 EST
Dec 4, 2023
Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023
Notification Delays
Resolved - Due to a software deployment, email and webhook notifications were not sent between 2:48pm and 4:10pm ET. The resulting backlog of notifications was processed by 4:28pm ET, and no notifications were lost.
Dec 1, 14:48 EST
Nov 30, 2023
Analytics API 404 Errors
Resolved - Between 10:44am ET on November 30th and 9:01am ET on December 1st, a small percentage (< 0.6 %) of API requests for analytics returned a 404 error. This was caused by a resource-intensive process that we have moved to a separate database to prevent this type of error from occurring in the future. This incident affected 3 endpoints: Book Summary, Cash Flow Features, and Enriched Transactions.
Nov 30, 10:44 EST
Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

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