We again experienced performance issues with our human-in-the-loop verification system between approximately 10:30pm (Dec 4th) and 12:30am (Dec. 5th), which resulted in 517 documents becoming overdue by an average of 48 minutes.
Dec 5, 00:30 EST
We have processed the backlog of overdue documents and this incident is now resolved.
Dec 4, 19:08 EST
This incident was caused by a spike in bank statement uploads. Our human-in-the-loop verification system is fully operational and we are currently working through the backlog.
Dec 4, 17:03 EST
Between approximately 3:35pm and 4:25pm ET, we experienced performance issues with our human-in-the-loop verification system that prevented verifiers from processing uploaded documents, which will lead to increased turnaround times and overdue documents for documents that require human verification. The Ocrolus API and Dashboard are not affected by this incident. We are still investigating the root cause.
Dec 4, 16:37 EST