All Systems Operational

Uptime over the past 90 days. View historical uptime.
Ocrolus API Operational
90 days ago
100.0 % uptime
Today
Document Processing Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.96 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Detect Operational
90 days ago
100.0 % uptime
Today
Income Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 12, 2026

No incidents reported today.

Aug 11, 2026

Delays in Document Processing Services
Resolved - The backlog has returned to normal levels, and turnaround time (TAT) has been steadily improving. We continue to actively monitor TAT and overall system health.
Aug 11, 08:53 EDT
Monitoring - We have identified the root cause of the issue and successfully implemented a fix. Document processing has returned to normal, and we are actively working to clear the backlog accumulated during the incident.

While the backlog is being processed, customers may continue to experience elevated turnaround times (TAT). Our team is closely monitoring the recovery and prioritizing backlog clearance to restore normal TAT as quickly as possible.
Aug 11, 02:13 EDT
Update - The issue causing delays in Document Verification is still ongoing. Our team continues to actively investigate the issue and is working on a fix with highest priority.

We will continue to monitor the situation closely and provide further updates as more information becomes available.
Aug 11, 00:20 EDT
Investigating - We are currently experiencing delays in Document Verification due to degraded performance affecting our document processing system.

Our team is actively investigating the issue and working to restore normal processing times. We will provide further updates as more information becomes available.
Aug 10, 21:16 EDT

Aug 10, 2026

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

Import to Encompass Modal Not Loading
Resolved - The issue impacting the Import to Encompass modal has been resolved. Based on the update from ICE, Encompass Partner Connect is now fully operational.

All backlog orders are currently being processed, and new orders are processing immediately.

Note: Orders submitted through Encompass Partner Connect prior to 7:30 AM ET may need to be resubmitted.
Jul 30, 15:13 EDT
Monitoring - Update: Progress has been made from ICE end, in restoring the processing of Encompass Partner Connect orders. The backlog has started processing, and completed orders should begin appearing in the application.
Please note that processing the entire backlog will take some time, so users may continue to experience delays until all queued orders have been processed. We will continue to monitor the situation and provide further updates as they become available.
Jul 30, 14:18 EDT
Update - Update from ICE:

Our teams continue to focus on restoring our EPC service. This is absolute critical priority for us. We are actively working through methods to restore this service & we appreciate your patience as we continue.
Jul 30, 13:31 EDT
Investigating - We are currently investigating an issue where the Import to Encompass modal is not loading.

Based on our initial analysis, the issue is related to an upstream ICE service as confirmed by ICE support.   We will provide further updates as more information becomes available.
Jul 30, 12:44 EDT

Jul 29, 2026

No incidents reported.

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