Analytics API Failures

Incident Report for Ocrolus

Resolved

This incident has been resolved.

Posted Feb 05, 2024 - 19:03 EST

Monitoring

The transaction enricher process that was causing database performance issues has been scaled down and we are no longer seeing errors for Lender Analytics exports.

Posted Feb 05, 2024 - 18:44 EST

Identified

We have identified a database performance issue as the cause of the failures.

Posted Feb 05, 2024 - 17:57 EST

Investigating

Attempts to export Lender Analytics from the Dashboard are failing for some books. We are currently investigating the issue and will post an update shortly.

Posted Feb 05, 2024 - 17:28 EST

This incident affected: Web-applications (Ocrolus Web-app).