Delays with Encompass interactions causing degraded performance

Incident Report for Ocrolus

Resolved

The system has fully recovered, and encompass interactions are now functioning as expected.
Posted Jun 05, 2026 - 12:13 EDT

Monitoring

Services are stabilizing and we continue to monitor performance.
Posted Jun 05, 2026 - 11:55 EDT

Investigating

We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.
Posted Jun 05, 2026 - 10:28 EDT
This incident affected: Document Processing.