Detect Outage

Incident Report for Ocrolus

Resolved

The backlog has been processed completely and Detect is fully functional.

Posted Apr 01, 2024 - 23:04 EDT

Update

Approximately 90% of the Detect backlog has been processed, and Detect processing times have returned to normal for newly verified documents.

Posted Apr 01, 2024 - 22:47 EDT

Monitoring

The software update was successful and the Detect backlog is being processed.

Posted Apr 01, 2024 - 22:06 EDT

Identified

We have identified a potential root cause and are in the process of deploying a software update.

Posted Apr 01, 2024 - 21:31 EDT

Investigating

The signs of recovery were short-lived, and we are continuing to see failures and delays with Detect signal generation.

Posted Apr 01, 2024 - 17:35 EDT

Monitoring

Our Detect system is starting to recover and the backlog is being processed.

Posted Apr 01, 2024 - 16:50 EDT

Update

We are currently taking remediation steps to resolve this issue within the next 2 hours.

Posted Apr 01, 2024 - 16:26 EDT

Investigating

We are currently investigating delays with Detect signal generation that began at approximately 1pm ET.

Posted Apr 01, 2024 - 15:24 EDT

This incident affected: API (Ocrolus API) and Web-applications (Ocrolus Web-app).