Encompass (ICE) Service Disruption Impacting Ocrolus Services

Incident Report for Ocrolus

Resolved

ICE has resolved the issue impacting Encompass/EPC services. We’ve verified from our end that document ingestion and processing are functioning normally. We’ll continue to monitor, but no further impact is currently expected.

Posted Oct 06, 2026 - 17:12 EDT

Update

ICE teams continue to focus on restoring all Partner integrations. We are making progress and will post an update once all integrations are restored.

Posted Oct 06, 2026 - 14:35 EDT

Identified

We are aware of an ongoing issue with Encompass (ICE Mortgage Technology) that is impacting Ocrolus services, including EPC Services. Our teams are actively monitoring the situation and will provide updates as more information becomes available

Posted Oct 06, 2026 - 12:22 EDT

This incident affected: Document Processing.