Authentication and Login errors

Incident Report for Ocrolus

Resolved

Our authentication service has returned to normal performance.
Posted Jan 29, 2026 - 14:26 EST

Monitoring

The performance of our authentication service has improved after we released a configuration change.
Posted Jan 29, 2026 - 14:11 EST

Investigating

We are currently experiencing degraded performance with our authentication service that is causing some auth token refresh and Dashboard login requests to fail. API calls with valid non-expired tokens and document processing are unaffected.
Posted Jan 29, 2026 - 14:03 EST
This incident affected: Dashboard.
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