The system has fully recovered and is now functioning as expected.
Posted Jun 04, 2025 - 06:46 EDT
Update
We are actively monitoring the system and have started to observe a reduction in duplicate instances. The team continues to work on resolving the issue and restoring the system to normal operations.
Posted Jun 03, 2025 - 19:15 EDT
Update
While keeping an eye on things, we noticed a few more irregularities. The team is already on it and working to sort them out.
Posted Jun 03, 2025 - 14:34 EDT
Monitoring
The fix has been released, and we're currently monitoring the system to ensure everything is stable.
Posted Jun 03, 2025 - 13:59 EDT
Identified
The issue has been identified and we are working on the fix.
Posted Jun 03, 2025 - 13:42 EDT
Update
We are continuing to investigate this issue.
Posted Jun 03, 2025 - 13:40 EDT
Update
We are continuing to investigate this issue.
Posted Jun 03, 2025 - 13:24 EDT
Investigating
We’re currently experiencing an issue where duplicate document files are being placed in the eFolder unexpectedly. The concerned team is already investigating and working on a fix to restore normal functionality as soon as possible