Overdue Documents
Incident Report for Ocrolus
Resolved
A software deployment caused the verification process to stop for some pay stub documents uploaded between approximately 4:00am and 7:20am ET. The deployment was rolled back at 7:28am ET and the affected documents were re-uploaded. As a result, 27 pay stub documents were not verified on time and were overdue by an average of 1hr 49min.
Posted Sep 20, 2023 - 04:00 EDT