Resolved -
The system has fully recovered, and encompass interactions are now functioning as expected.
Sep 3, 13:17 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 3, 12:52 EDT
Identified -
We identified the root cause and have applied the necessary fix. Services are stabilizing and we continue to monitor performance.
Sep 3, 12:47 EDT
Investigating -
We are noticing delays with Encompass interactions, causing degraded performance. We are actively looking into this.
Sep 3, 12:38 EDT