All Systems Operational

Uptime over the past 90 days. View historical uptime.
Ocrolus API Operational
90 days ago
99.98 % uptime
Today
Document Processing Operational
90 days ago
99.98 % uptime
Today
Dashboard ? Operational
90 days ago
99.98 % uptime
Today
Analytics Operational
90 days ago
100.0 % uptime
Today
Detect Operational
90 days ago
100.0 % uptime
Today
Income Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

May 16, 2025

No incidents reported today.

May 15, 2025

No incidents reported.

May 14, 2025
Delay in Document Processing Services
Resolved - System recovery began at 19:52 EDT and the backlog was successfully cleared by 22:02 EDT. Services have returned to normal operation.
May 14, 22:06 EDT
Monitoring - The system is currently coming back online, and our team is actively working to process the backlog and restore normal operations as quickly as possible.
May 14, 19:52 EDT
Update - We are continuing to investigate this issue.
May 14, 18:53 EDT
Update - We are continuing to investigate this issue.
May 14, 17:52 EDT
Investigating - We are currently experiencing a delay in our document processing services. As a result, you may notice an increase in turnaround time (TAT). Our team is actively investigating the issue, and we’ll keep you updated as we make progress.
May 14, 17:52 EDT
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025
Encompass Connector Service Failure
Resolved - The issue was resolved by correcting the deployment configuration and restarting the affected services.
May 9, 17:30 EDT
Identified - Between 3:55 and 4:40 PM EST, a faulty deployment caused the Ocrolus Encompass Connector Service to fail, which in turn halted all classification-related workflows. The root cause was a combination of Liquibase checksum mismatches, preventing the services from initializing properly from the deployment. As a result, no classification jobs were processed during this window, leading to delays, a queue backlog, and potential SLA impacts for downstream mortgage-related workflows include income analytics. The issue was resolved by correcting the configuration and restarting the affected services and we're restarting classification jobs.
May 9, 16:50 EDT
May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

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